internet

My love and now hate relationship with MTNL

Posted on January 20, 2007. Filed under: airtel, internet, mtnl |

i had hathway since last yr , it was good in comparison to mtnl dialup service. It has a very very poor customer service but still i beared with it beocz of the cost on which i was getting it . In last nov , customer service was tooo bad with no internet connection for a week , it was enough and i switched to MTNL . Luckily , a scheme was also going on , becoz of which i didn’t had to pay 1300 INR installation charges . It was like a god to me . No disconnections at all . Guaranteed speed of 256kbps. And things become just better when MTNL announced its free up gradation to 2MBPS. That was the end of MTNL love story .

Now begins bloody hate story when MTNL announced that this upgradation is not for unlimited plan users . Grrrhhhh…….ok..i was still a happy customer as i was receiving 2MBPS speed despite being a unlimited plan user . I very well knew that this will vanish in a day or two . It happened after a week . Now , the speed that i am getting is never more than 220 kbps . This is not all , today , for the first time though , mtnl north-delhi service was shut for almost 6 hours . I called 1504 toll-free service . With usual press 1 ,3,etc i connected to a customer service agent (or whtever u call them) , a recorded message played that there is no space for me in the queue , try later . I call again once ,twice….6 times . This time there was a place for me in the queue , it played the usual message …u r in queue, your waiting time is 160 sec …WTF !!! …. 160 sec waiting time , i decided to wait …afterall it was 7th call … the waiting time reduced , 120 sec , 110 sec , 30 sec ,20 sec…then…only the single line message ‘ u r in queue’ , no waiting time . And kept on playing the same line. What the hell it was , i asked to myself . Anyway ,the connection resumed at 11 . I hope Airtel people will install me a connection soon , by the way , do u have airtel no. ???? OK, i will call 121

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